M A Y A R O O

Privacy Policy

Effective Date: [date]

 

Last Updated: [date]

Mayaroo ("Mayaroo," "we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, submit a form, engage our services, or otherwise interact with Mayaroo.

As Mayaroo serves clients globally, this Privacy Policy is designed for international use and applies to users, visitors, prospects, and clients across different countries, subject to applicable local laws.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Mayaroo is a digital marketing, creative, growth, and AI automation agency serving clients in Pakistan and internationally.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you contact us, fill out a form, request a consultation, subscribe to updates, ask for a proposal, or engage our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Job title
  • Country or location
  • Service interests
  • Budget or project details
  • Files, documents, or content you submit
  • Billing or payment-related information where applicable
  • Any other information you choose to provide

B. Information Collected Automatically

When you use our website, we may automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referral source
  • Pages visited and time spent on pages
  • Date and time of visit
  • Click activity and navigation behavior
  • Cookie identifiers and related tracking data

C. Information from Third Parties

We may receive information from third-party services and platforms that support our business operations, such as:

  • Analytics providers
  • Advertising platforms
  • CRM and lead management systems
  • Booking and scheduling tools
  • Payment processors
  • Communication platforms
  • Social media platforms
  • Automation and reporting tools

3. How We Collect Information

We may collect information through:

  • Website contact forms
  • Consultation or inquiry forms
  • Audit, proposal, or service request forms
  • Newsletter or lead generation forms
  • Booking or scheduling tools
  • WhatsApp, email, phone, or social media communication
  • Advertising lead forms
  • Cookies, pixels, tags, scripts, and analytics tools
  • Client onboarding or project documentation

4. How We Use Your Information

We use your information to operate our business, provide services, and improve user experience. This may include using your information to:

  • Respond to inquiries and consultation requests
  • Communicate with leads, prospects, and clients
  • Provide marketing, creative, automation, strategy, or related services
  • Prepare audits, proposals, quotations, and service plans
  • Process invoices and payments
  • Manage projects, accounts, and client relationships
  • Improve our website, systems, and service delivery
  • Analyze website traffic and user behavior
  • Run and optimize advertising and remarketing campaigns
  • Send updates, newsletters, service announcements, or promotional content
  • Maintain internal business records
  • Prevent fraud, misuse, or security threats
  • Comply with legal, tax, contractual, and regulatory obligations

Where required by applicable law, we will process personal information on an appropriate legal basis, such as consent, contract, legitimate interests, or legal obligation.

5. Marketing Communications

If you contact us, request a service, submit a form, or otherwise engage with Mayaroo, we may send you:

  • Service-related communications
  • Business updates
  • Marketing emails
  • Promotional offers
  • Follow-up emails or messages
  • Relevant announcements related to our services

You may opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

Even if you opt out of marketing messages, we may still send you important administrative or service-related communications where necessary.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, personalize user experience, understand visitor behavior, and support analytics and advertising.

These technologies may include:

  • Cookies, pixels, scripts, and tags
  • Session technologies
  • Conversion tracking tools

These may be used for purposes such as keeping the website functioning properly, remembering user preferences, measuring website traffic and performance, improving content and user experience, and supporting advertising, retargeting, and campaign measurement.

The types of cookies we may use include essential, performance, analytics, functional, marketing, advertising, and session cookies.

You may choose to accept or decline cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

7. Analytics, Advertising, and Tracking Tools

Mayaroo may use third-party analytics, conversion tracking, and advertising tools to understand how users interact with our website and to improve marketing performance. Depending on our active technology stack, these tools may include:

  • Google Analytics, Google Tag Manager, Google Ads, and Google Search Console
  • Meta Pixel and Facebook / Instagram advertising tools
  • LinkedIn Insight Tag
  • TikTok Pixel
  • Hotjar, Intercom, Clicky, and chat bots
  • Other similar analytics, automation, or tracking tools

These tools may collect information about browsing behavior, traffic sources, pages visited, clicks, interactions, and conversions.

We may also use remarketing technologies to show relevant advertisements across platforms such as Google, YouTube, Facebook, Instagram, LinkedIn, TikTok, and similar networks.

8. Embedded Content and Third-Party Applications

Our website may include embedded or integrated third-party content and applications, such as:

  • YouTube videos
  • Social media feeds or embeds
  • External calendars or booking tools
  • Maps, chat widgets, and form tools

These third-party services may set their own cookies or tracking technologies and may collect data according to their own privacy practices. We do not control how these third parties process information once you interact with their tools or content.

9. Sharing and Disclosure of Information

We do not sell your personal information in the ordinary course of our business.

We may share your information where necessary with:

  • Hosting, analytics, and reporting providers
  • Advertising and remarketing platforms
  • CRM, automation, and email service providers
  • Scheduling, booking, communication, and messaging platforms
  • Payment processors
  • Professional advisors such as accountants, lawyers, or consultants
  • Employees, contractors, and service providers working on our behalf
  • Law enforcement, regulators, courts, or government authorities where required by law

We may also disclose information where necessary to protect our rights, property, or safety, enforce our agreements, investigate fraud or security incidents, or comply with legal obligations.

10. International Data Transfers

As Mayaroo works with clients internationally and may use global service providers, your information may be transferred to, stored in, or processed in countries outside your country of residence.

By using our website or providing your information to us, you understand that your information may be processed in jurisdictions with different privacy laws. Where required, we take reasonable steps to ensure that such transfers are carried out using appropriate safeguards.

11. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including for:

  • Responding to inquiries and delivering services
  • Maintaining client and business records
  • Legal, tax, accounting, and compliance requirements
  • Dispute resolution and contract enforcement
  • Security and fraud prevention

Retention periods may vary depending on the nature of the information and the reason it was collected.

12. Data Security

We take reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, disclosure, alteration, or destruction. These safeguards may include:

  • Restricted access controls
  • Password protection and authentication practices
  • Confidentiality procedures and internal workflow protections
  • Use of reputable service providers
  • Security reviews and monitoring

However, no website, transmission method, or storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

13. Your Rights and Choices

Depending on your location and the laws that apply to you, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of your information where applicable
  • Opt out of direct marketing communications
  • Submit a complaint to a relevant authority

To exercise any applicable rights, please contact us using the details in the Contact Us section below. We may request verification of your identity before responding to certain requests.

14. Managing Your Personal Information

You may control your personal information in the following ways:

  • You may choose not to fill in certain forms on our website
  • You may opt out of marketing communications
  • You may request access to, correction of, or deletion of your personal information
  • You may disable cookies through your browser settings
  • You may contact us to update your communication preferences

If you have previously agreed to receive marketing communications, you may change your mind at any time by contacting us.

15. External Links

Our website may contain links to external websites or third-party services. Once you leave our website, we are not responsible for the protection, privacy practices, or content of those external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

16. Children's Privacy

Our website and services are intended for general business use and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by law. If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

17. Sensitive Information

Please do not send us sensitive personal information unless it is specifically required for a legitimate business purpose and requested by us.

If sensitive information is shared with us, we will handle it with appropriate care and only in accordance with applicable law and legitimate business need.

18. Regional Privacy Rights

Because Mayaroo serves users globally, additional rights may apply depending on your jurisdiction. Where applicable law requires it, we will honor valid rights requests relating to access, correction, deletion, objection, restriction, consent withdrawal, or opt-out choices.

If you are located in a region that gives you specific privacy rights, you may contact us to exercise those rights in accordance with applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by revising this page. Any changes will become effective when the updated version is posted on this page, unless otherwise stated.

We encourage you to review this page periodically to stay informed about how we handle your information.

20. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at: